The following are the primary features of the KnowHowKM system:
- Experienced staff can easily add new problems and solutions to the knowledgebase.
- Find solutions to problems quickly and easily by choosing department, topics and subtopics.
- Find solutions to problems quickly and easily using the search engine.
- Find the proper solutions more quickly through a simple process of answering questions about the symptoms that are occurring.
- View comments posted by other users who have solved the problem in the past.
- Supports pictures and documents to assist staff in carrying out solutions.
- The system knows which problems occur most frequently and which solutions are most effective at solving the problem.
- Allows users to log problems that they have solved.
- Managers can later review these solutions and can easily add them to the problem/solution knowledgebase.
- With the click of a button, users can log a problem solved with a solution already found in the knowledgebase.
- Managers can view a series of reports to gather various statistics on problems that have occurred.
- Manager notifications when flagged problems occur frequently.
- Managers have the ability to post searchable training documentation by topic.
- New employees can browse the problem and solution knowledgebase for self training.
- New employees can browse profiles of senior employees for self training.