Features

The following are the primary features of the KnowHowKM system:

Troubleshooting

• Experienced staff can easily add new problems and solutions to the knowledgebase.
• Find solutions to problems quickly and easily by choosing department, topics and subtopics.
• Find solutions to problems quickly and easily using the search engine.
• Find the proper solutions more quickly through a simple process of answering questions about the symptoms that are occurring.
• View comments posted by other users who have solved the problem in the past.
• Supports pictures and documents to assist staff in carrying out solutions.
• The system knows which problems occur most frequently and which solutions are most effective at solving the problem.

Tracking

• Allows users to log problems that they have solved.
• Managers can later review these solutions and can easily add them to the problem/solution knowledgebase.
• With the click of a button, users can log a problem solved with a solution already found in the knowledgebase.
• Managers can view a series of reports to gather various statistics on problems that have occurred.
• Manager notifications when flagged problems occur frequently.

 Training

• Managers have the ability to post searchable training documentation by topic.
• New employees can browse the problem and solution knowledgebase for self training.
• New employees can browse profiles of senior employees for self training.